Your data is safe
Encrypted in transit & at rest
Never sold
We don't sell your data. Ever.
Full transparency
You know exactly what we collect
Delete anytime
Request deletion at any time
No spam
Only relevant communications
You're in control
Access, correct, or export data
1. Who We Are
Eduvise AI Private Limited (CIN: U85500KA2026PTC217148), registered in Karnataka, India, operates eduvise.ai — an AI-powered education and career guidance platform for Indian students and professionals.
This Privacy Policy ("Policy") explains in plain language what personal information we collect when you use our services, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have over it. This Policy applies to all users of eduvise.ai, including visitors, registered users, and students who book sessions.
By using our platform or submitting a booking form, you confirm you have read and understood this Policy and consent to the practices described herein.
2. What Information We Collect
We only collect what we genuinely need to serve you. Here is exactly what we collect and why:
Booking & Contact Details
- Full name
- Mobile number (10-digit, India)
- Email address (optional)
Why we need it: To schedule your consultation session and contact you with confirmation and session details.
Legal basis: Contractual necessity + Consent
Profile Information
- Who you are (student / professional / fresher)
- What you need help with
- Your subject area or career interest
Why we need it: To match you with the most suitable career expert or tutor.
Legal basis: Legitimate interest + Consent
Resume Data
- Education history
- Work experience
- Skills, projects, achievements
Why we need it: To build your personalised, ATS-ready resume. This data is yours and stays in your session.
Legal basis: Consent
Conversation / Q&A History
- Questions asked to our AI
- AI responses
- Follow-up messages
Why we need it: To maintain context within your conversation and improve AI answer quality over time.
Legal basis: Legitimate interest + Consent
Device & Usage Data
- IP address
- Browser type and version
- Pages visited and time spent
- Referral source (how you found us)
Why we need it: For platform security, analytics, and to improve user experience. We use this in aggregate, not to track individuals.
Legal basis: Legitimate interest
Payment Information
- Transaction reference ID
- Payment method (UPI / card / net banking)
Why we need it: We do NOT store card numbers or CVV. Payments are processed by Razorpay (PCI-DSS compliant). We only retain the transaction ID for record-keeping.
Legal basis: Contractual necessity + Legal obligation
We never collect: Aadhaar numbers, PAN numbers, biometric data, caste or religion, political opinions, or any sensitive personal data not listed above.
3. How We Use Your Information
- Schedule and confirm your career guidance or tutoring sessions.
- Contact you via WhatsApp or email to deliver your session details and follow-ups.
- Match you with the most suitable expert based on your stated needs.
- Generate and save your resume drafts in the Resume Builder.
- Provide AI-powered answers relevant to your academic or career queries.
- Send important service communications (session reminders, booking confirmations).
- Analyse platform performance and improve our AI models and user experience.
- Comply with our legal obligations under Indian law (IT Act 2000, DPDP Act 2023, GST laws).
- Prevent fraud, abuse, or violations of our Terms of Service.
We will never: Use your data to show you third-party advertising, sell it to data brokers, or use it for any purpose other than those listed above without your explicit consent.
4. Who We Share Your Data With
We share your information only when strictly necessary and only with parties who are bound by confidentiality or legal obligations:
Assigned Tutors & Career Experts
What: Your name, subject area, and stated requirements
Why: So they can prepare for your session. They are bound by confidentiality.
Cloud Infrastructure (Vercel, Neon DB)
What: Encrypted data storage and hosting
Why: These providers host our platform under strict data processing agreements.
Razorpay (Payment Processor)
What: Payment processing only
Why: PCI-DSS certified. We share only what is needed to process your payment.
Communication Tools (WhatsApp Business API)
What: Your phone number, to send session confirmations
Why: Only if you choose WhatsApp as your contact method.
Legal Authorities
What: Data required by law
Why: Only when required by a court order, government directive, or applicable Indian law. We will notify you unless legally prohibited.
We do not sell, rent, or trade your personal data. Full stop.
5. Data Storage, Security & Retention
Your data is stored on secure, encrypted servers hosted by Vercel (global CDN) and Neon (PostgreSQL database, US-East region). All data in transit is protected by TLS 1.3 encryption (the green padlock in your browser). Data at rest is AES-256 encrypted.
3 years
GST & legal compliance
12 months
Service continuity; deletable on request
Until you delete it
You own your resume
90 days
Security monitoring
7 years
Mandatory under GST & tax laws
6. Cookies & Tracking
We use a minimal set of cookies — only what is necessary:
Session cookie
Keeps you logged in during a visit
Consent cookie
Remembers your cookie preference
Analytics (anonymous)
Page view counts, feature usage — no personal identification
We do not use advertising cookies, cross-site tracking, or third-party marketing pixels. You can disable cookies in your browser; essential features may be affected.
7. Your Rights Under DPDP Act 2023 & IT Act 2000
As a user in India, you have the following rights. To exercise any of them, email our Grievance Officer (Section 9) with your registered phone number and request:
Right to Access
Request a copy of all personal data we hold about you.
Right to Correction
Ask us to correct any inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data (subject to legal retention requirements).
Right to Withdraw Consent
Withdraw consent at any time. This will not affect data processing done before withdrawal.
Right to Grievance Redressal
Raise a complaint with our Grievance Officer. We respond within 30 days.
Right to Nominate
Nominate another individual to exercise your rights on your behalf in the event of death or incapacity (DPDP Act 2023).
We will respond to all verified requests within 30 days. In complex cases, we may extend this by 30 days and will notify you.
8. Children's Privacy
Our services are open to users aged 13 and above. School students under 18 are encouraged to use our platform with parental awareness.
We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child under 13 has submitted personal information to us, please contact our Grievance Officer immediately. We will delete such data within 72 hours of verified notification.
9. Grievance Officer
As required by the Information Technology Act, 2000 and the DPDP Act, 2023, we have appointed a Grievance Officer for privacy-related concerns:
Name: [Grievance Officer Name — update before launch]
Designation: Grievance Officer
Company: Eduvise AI Private Limited (CIN: U85500KA2026PTC217148)
Address: Karnataka, India
Email: consulting@eduvise.ai
Phone: +91 97439 97135
Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.
10. Changes to This Policy
We may update this Policy when our practices change or when required by law. We will notify you of material changes at least 7 days in advance via email or an in-app notice. For minor changes, the updated date at the top of this page will reflect the revision.
Continued use of our platform after the effective date of a revised Policy constitutes your acceptance of the changes.
11. Governing Law
This Policy is governed by the laws of India, including the Information Technology Act, 2000, the IT (Amendment) Act, 2008, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.
Questions about your privacy?
We are happy to explain anything in plain language. Reach out: